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Shipping Information

We offer three options for shipping.

Colissimo. Colissimo International is France's mail service. They offer Priority shipping and Economy shipping, differences as follows:

Colissimo Priority costs 21 € for a pipe-sized box, and will reach most buyers in 4-8 working days. It includes automatic insurance of up to 206 €, with additional insurance available at extra cost (When needed, we buy this out of our own pocket). Shipments are trackable beginning the day AFTER shipment, via Colissimo's web site.

Colissimo Economy costs 16 € for a pipe-sized box, and will reach most buyers in 9-15 working days. Economy is automatically insured for 206 € but cannot be insured for greater amounts, so very expensive pipes shipped via this method are at buyer's risk. Economy mail also cannot be tracked.

Both shipping methods require a signature for delivery. Note that delivery times are ESTIMATED, not guaranteed, and sometimes it takes longer. I have no control over this. Once a package has gone missing for thirty days from shipment, we can file a claim on it, but until thirty days have elapsed, there's nothing anyone can do but follow it on the tracking site. Typically, shipments by Colissimo do not incur customs fees, but again, this is not something I have any control over or can offer any guarantees on.

Chronopost
We can also ship packages by Chronopost, France's version of FedEx. Shipments by Chronopost are trackable, insured, and Chronopost typically reaches most US buyers in 1-4 working days. Exact pricing varies by location and insurance, but estimated costs run between 63 and 70 € per box. They are expensive, but do offer faster service and the convenience of an English-language tracking site. The downside of Chronopost is that, like FedEx and UPS, they ALWAYS go through Customs and are more likely to incur Customs fees, for which the buyer will be solely responsible.